Customer Care

Terms & Conditions

The terms that apply when using our website and shopping with House of Phoenix.

General

By using this website and placing an order with House of Phoenix, you agree to these terms and conditions.

We may update these terms from time to time. Any changes will be posted on this page.

All orders are subject to availability.

Once an order is placed, you will receive an order confirmation email. We reserve the right to cancel or refuse any order where necessary.

All prices are listed in GBP (£).

We reserve the right to update prices, offers and product availability at any time.

Payment must be made in full at checkout.

Payments are processed securely through trusted payment providers such as Stripe. We do not store your full card details.

Shipping costs are calculated at checkout unless a free shipping promotion is active.

Please see our Shipping Policy for full details.

Returns are handled in line with our returns policy.

Please see our Returns & Refunds Policy for full details.

Items from The Edit are limited pieces and may not be restocked.

Due to limited availability, exchanges are not guaranteed.

We aim to make product descriptions, prices and images as accurate as possible.

Please note that colours may vary slightly depending on screen settings.

Discount codes must be applied at checkout.

Promotions may be changed, paused or withdrawn at any time.

You must not misuse this website or attempt to interfere with its security, functionality or content.

All website content, including images, text, branding and design, belongs to House of Phoenix unless stated otherwise.

You may not copy, reproduce or use our content without permission.

House of Phoenix is not responsible for delays caused by couriers, incorrect information provided by customers, or events outside our control.

Your personal information is handled in line with our Privacy Policy.

If you have any questions about these terms, please contact us.

We want shopping with House of Phoenix to feel easy, clear and trustworthy.