Shipping Policy

Processing Times

Orders are usually processed within 1–3 working days, excluding weekends and bank holidays.

During busy periods, new launches or promotional events, processing times may be slightly longer. We will always do our best to keep you updated.

Delivery Times

Once your order has been dispatched, estimated UK delivery time is usually 2–4 working days.

Delivery times are estimates and may vary depending on the courier, seasonal demand, weather conditions or other delays outside of our control.

Courier & Tracking

We aim to use reliable tracked delivery services where possible. If tracking is available for your order, you will receive tracking details once your parcel has been dispatched.

Please allow time for tracking information to update after your order has been handed to the courier.

Dispatch Confirmation

Once your order has been dispatched, you will receive a confirmation email using the email address provided at checkout.

Please check your junk or spam folder if you do not see this email in your inbox.

Incorrect Addresses

Please ensure your shipping details are correct before placing your order. We cannot be held responsible for orders delivered to an incorrect address provided by the customer.

If you notice an error after placing your order, please contact us as soon as possible at info@houseofphoenix.co.uk.

Missed Deliveries

If a delivery is missed or a parcel is not collected from the courier within the required timeframe, it may be returned to us.

If this happens, we may need to charge an additional delivery fee to resend the order.

Lost or Missing Parcels

If your order has not arrived within the expected timeframe, please contact us and we will do our best to help.

Email: info@houseofphoenix.co.uk

International Shipping

At this time, we primarily ship within the UK. If international shipping becomes available, delivery options, costs and estimated timeframes will be shown at checkout.