Privacy Policy

Information We Collect

We may collect personal information including your name, email address, phone number, billing address, shipping address, order details and any information you provide when contacting us.

We may also collect limited technical data such as your IP address, browser type, device information, cookie preferences and website usage data.

How We Use Your Information

We use your information to process orders, take payments, arrange delivery, provide customer support, manage returns, respond to enquiries, improve our website and comply with legal obligations.

If you opt in, we may also send marketing emails. You can unsubscribe from marketing emails at any time.

Our Lawful Bases

We process personal data where it is necessary to fulfil a contract with you, where we have a legal obligation, where you have given consent, or where we have a legitimate business interest.

For example, we need your delivery details to send your order, and we may need to keep order records for accounting and tax purposes.

Payments

Payments are processed securely through trusted payment providers such as Stripe.

We do not store your full payment card details on our website.

Sharing Your Information

We only share your information where necessary, including with payment providers, delivery providers, website hosting providers, email services, analytics tools, fraud prevention services and professional advisers.

We do not sell your personal data.

Cookies & Analytics

Our website uses cookies to support essential site functionality, improve your browsing experience and, where enabled, help us understand how visitors use our website.

You can manage your cookie preferences through our cookie banner or your browser settings.

How Long We Keep Your Information

We only keep personal information for as long as necessary for the purposes set out in this policy.

Order records may be kept for legal, accounting and tax reasons. Enquiry and customer service messages are kept only for as long as reasonably needed to deal with your request.

Your Rights

Under UK data protection law, you may have rights to access, correct, delete, restrict or object to the use of your personal information. You may also have the right to data portability and to withdraw consent where consent is our lawful basis.

You also have the right to complain to the Information Commissioner's Office if you are unhappy with how your personal data is handled.

Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us through our Contact Us page.