Customer Care
Payments Policy
How payments are taken securely when you shop with House of Phoenix.
Accepted Payments
We accept secure online payments through Stripe. Available payment methods may include debit cards, credit cards, Apple Pay, Google Pay and other supported checkout options.
When Payment Is Taken
Payment is taken at the time your order is placed. Your order will not be processed until payment has been successfully received.
Payment Security
All payments are processed securely by our payment provider. House of Phoenix does not store your full card details.
Failed or Declined Payments
If your payment is declined, please check your details or try another payment method. If the issue continues, please contact your bank or card provider.
Promotions & Discounts
Discount codes or promotions must be applied at checkout. We cannot guarantee that discounts can be added after an order has been placed.
Questions About Payments
If you have a question about a payment or order, please contact us.
Email: info@houseofphoenix.co.uk
We want checkout to feel simple, secure and stress-free.